Below are frequently asked questions, you may find the answer for yourself
Product Purchase and Delivery Questions What is the estimated delivery date of my order?
We work with all leading logistics partners in India to ensure smooth and timely delivery of your jewellery. It might take us upto 48 hrs to dispatch your order, once the order is confirmed. Once your order has been dispatched from our warehouse, deliveries are completed within 4-6 business days. We will keep sending you details of your order on your registered phone number and email .
My product is not delivered yet. The number given by courier partner is not reachable. How to contact them?
We sincerely apologise in case your order is delayed. Please contact us with your registered phone/email & order number and we will escalate the matter to the shipping partner on your behalf.
My order is unshipped, I would like to cancel my order.
If unfortunately, you have to cancel an order, please do so within 12 hours (or 5 AM morning which ever is earlier) of placing the order. Simply email us at contact@indikonic.com with your order number mentioned in the subject line.
The order has been shipped, but I would like to cancel my order.
Sorry to hear that you would like to cancel your order. Please note that your order has already been shipped, so we request you to please refuse the delivery of the product and the item will be sent back to us. If this is a prepaid order, we will initiate the refund once you have refused the delivery. Just for feedback, please do let us know what caused you to cancel your order, this will help us improve in future.
I need to change the delivery address. How can I do that?
If your order has not yet been picked up from our warehouse, we can definitely change your delivery address. Just reach out to us on any of our support channels and we will do our best to help! If the order has already been dispatched, there is very little we can do to update the address. If we have already shipped your order, we will call back the order and send you a new package from our side.
Can you do something for a speedy delivery?
Most of our orders are air-shipped – but still if you have a need for expedited shipping, let us know and we will try our best to dispatch the order as early as possible.
Can the delivery be sooner? I can pay more.
We already airship most of our orders – so we do not require you to pay extra. Please just reach out to us and we will try our best to help!
Can you call me on my number while delivering?
We work with all leading delivery partners and most of them will give you a call before delivering the order. However, this is not something that we can vouch for, since there are third party delivery agents involved.
